USEFUL INFO

useful information header

Where are you based and I can I visit you?

We are based in Ruskington Lincolnshire.  Our address is:

Pretty Fabrics and Trims, 48 Westcliffe Road, Ruskington, Lincolnshire, NG34 9AY

TEL: 01526 830200

EMAIL: hello@prettyfabricsandtrims.co.uk

For our shop opening hours, take a look HERE.

More Contact information, can be found HERE.

 

How do you supply your fabric?

Our pretty fabrics are available to purchase by the FQ (QUARTER METRE), this measures 50cm long x 55cm wide*.  For multiple FQ's purchased in the same design you will receive one continuous length of fabric:

  • FQ = 55cm wide*x 50cm long
  • 2 FQ's = 110cm wide x 50cm long
  • 3 FQ's = 110cm wide x 75cm long
  • 4 FQ's = 110cm wide x 100cm long
  • 5 FQ's = 110cm wide x 125cm long
  • 6 FQ's = 110cm wide x 150cm long
  • 8 FQ's = 110cm wide x 200cm long

*Quilting fabrics are generally 110cm wide, however this may vary very slightly from bolt to bolt.  Some of our Tilda and Stof fabrics are extra wide at 140cm. 

In addition to this, we offer a selection of our fabrics in Pre-cut 'Mini' size pieces, each piece measures 25cm x 35cm.  These are available as perfectly co-ordinating bundles making them ideal for little projects. 

All our fabrics are carefully cut by us using both rotary cutters and scissors and we endeavour to be as accurate as humanly possible.

What are your delivery charges and how will my order be sent?

For our UK deliveries:

  • Orders under £20 are £2.00
  • Orders over £20.01 and under £39.99 are £2.75
  • Orders over £40.00 are FREE* yes, that's right..... FREE! (*At point of sale only, sorry...does not include combined order totals)

We use Royal Mail 1st class post for all our deliveries under £40 .  For deliveries over £40 your order will qualify for FREE delivery, for these parcels full of loveliness, again we use 1st class post, however for large, bulky or heavy orders, we use Parcel Force express48.  We aim to post all items within 48 hours (the majority are sent with 24 hours!), except for Weekends and Bank Holidays, however during peak times like Christmas and when we have special promotions there might be a slight delay, if this were to happen, we would let you know as soon as possible.

Royal Mail aim to deliver first class post between 1 to 3 days and express48 within 2 working days. 

 

I don't live in the UK, will you post my order Overseas?

Absolutely, we frequently post overseas.

For Overseas Orders the delivery rates are:

Simply select your chosen delivery method from the drop down option boxes at checkout

  • Orders under £10 are £4.00
  • Orders over £10 are £15.00

Priority Mail options are also available as follows:

  • Orders under £10 are £13.50
  • Orders over £25 are £23

International purchases will be sent by Standard Airmail, we are unable to track or estimate the delivery date...sorry! If you require your purchase to be given Priority handling, simply select the Priority Mail option at checkout and we will send you parcel by either International Tracked & Signed, International Signed or International Tracked depending on which service is available for your location.

Please note, can not be held responsible if it does not arrive to its destination, although we can provide you with proof of postage.

Large Orders: Should an overseas order cost considerably more to post, we reserve the right to contact you and inform you of the higher postal charge. We will only proceed with your order once we have received confirmation from you that you would like to proceed.  Equally should an order cost considerably less to post, we will refund any excesses over £1.00.

Buyers are responsible for any tax/duty that is due upon receipt of the package. We can not also accept responsibilty for International orders that are held up in customs.

* Very occasionally we are unable to post to an International destination due to Sanctions, the postal service not being available or previous problems we have experienced.  If this were to occur and then we would advise you at the earliest opportunity and provide you with a full refund.

 

How can I pay for my order?

We accept payment through PAYPAL or for UK orders by cheque.

Payment can be made by PAYPAL via your Paypal account or using any debit or credit card.  The checkout is powered by Paypal so you can be sure that it is secure.  We never see any of the details you enter at checkout except your name and address and the products that you have purchased.

 
Acceptance Mark

We also accept payment by cheque, please contact is to confirm your order.  Please make your cheque payable to Pretty Fabrics and Trims and send it to us at the shop: Pretty Fabrics and Trims, 48 Westcliffe Road, Ruskington, Lincolnshire, NG34 9AY  Your order will be put into production as soon as your cheque has cleared.

 

Help..... my order has not arrived?

If your order doesn't arrive, please either email or call us and we'll do all we can to help.

In most cases when this happens, we have found that items are actually awaiting collection at your local Royal Mail sorting office. We would kindly ask that you make contact with them to see if this is the case.  If parcels are not collected within a certain time frame (normally 1-2 weeks) then they are returned to us as 'not collected'   (Sadly they can take up to 4 weeks to get back to us!)  If they are returned, we will either offer either a refund (less postage / packaging costs) or to re-send (at cost to you). 

If it appears that item has been mislaid, lost or delivered to an incorrect address, then we will file a claim through the Post Office on your behalf.  There are certain timescales that we have to adhere to before we can submit a claim, for Royal Mail First Class this is currently a 15 working day wait until a claim can be filed.

Once the claim has been investigated by the Post Office they will make contact with you and they will require a response. This will be their deciding factor as to whether a claim will be honoured.

As soon as a claim has been agreed we will either send a replacement or provide a full refund, which ever you would prefer.

 

Oh no I've changed my mind?

We are sure that you will be completely happy with your purchase.  If this is not the case we offer a fair returns policy.  All we ask is that you NOTIFY us of your reason and intent to return your goods within 14 days of purchase and we will happily refund you (minus any postage costs)

Please note that cut lengths of fabric, ribbons or trims cannot be returned or exchanged.

Goods are returned at your cost unless there has been a mistake on our part. 

Please make sure that you enclose in your return, a note of your name, address, purchase date and order number.  Items must be returned in there original condition.  Do get a proof of postage from the post office (they are free) as we are unable to accept responsibility for parcels lost in transit. 

As we are sure you appreciate, if the goods returned appear to have been used or the packaging or labels are not intact, then a repackaging fee will be charged.  We also reserve the right to refuse returns after inspecting the merchandise, or if we were not notified prior to the items being returned.

Please be aware that we do not offer refunds on special orders ie. where we have sourced / supplied you with a "non-standard" website item.

 

I love your fabrics, but I'm new to sewing can you give me some ideas on what I can make?

We love to sew and create pretty things. Take a peek at our blog for our regular Make it projects.  They have full and easy to follow instructions for you to make treasured keepsakes or gifts for someone special.

 

I love all your fabrics, can I use them for making childrens’ sleepwear?
Our fabrics are perfect for slouching in on weekends, however the manufacturers of our fabrics recommend that it is not used for childrens’ sleepwear....sorry! 
 
 
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