Privacy Policy

Last Update May 2018 
 
SHOPPING SAFELY ON PRETTYFABRICSANDTRIMS.CO.UK
We hope you enjoy the ease and convenience of shopping on our website. Your confidence in our website and your internet security is really important to us.
 
Your password
 
We do appreciate that remembering passwords can be tricky but setting effective and secure passwords on all the sites you use is vital in combating possible fraudulent activity using your personal details.
 
It is best to avoid using the same password for each of your online accounts, because if a criminal gains access to it, all your accounts could be at risk. Multiple passwords keep you safer.
 
When you set a password, it is a good idea to use a mix of numbers and characters, and something that's very personal to you. Most sites these days will set a minimum number of characters to use but do avoid using obvious phrases like “password”, or your name, or phone number.
 
It is a good idea to change your passwords on a regular basis, especially for sites you use frequently and which involve financial transactions.
 
If you ever get a request to reveal your password for an online site, do not respond as legitimate sites and services will not ask you to send them passwords via email. You may be tempted to share passwords with close family but do keep in mind there's always a risk they could pass information on inadvertently or share it with someone else.
 
You can re-set your password on prettyfabricsandtrims.co.uk at any time by signing into your account. If you have forgotten your password, just enter your email address on the 'Forgotten Your Password' page, and we will email you your re-set password information. Then simply follow the instructions in the email to change your password.
 
It is a good idea at this point to change your password to something that's as secure as possible, which should include upper & lower case letters as well as numbers and symbols.
 
Your transaction security
 
prettyfabricsandtrims.co.uk has full SSL encryption.
 
We realise how important it is to securely store any information that you provide. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
 
You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.prettyfabricsandtrims.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
 
Phishing
 
Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an email to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.
 
We will never ask you to send any personal details via email. If we require such details, for security reasons we will ask you to contact us by phone. Should you receive an email claiming to be from prettyfabricsandtrims.co.uk requesting this kind of information, please do not respond, but do let us know about it.
 
Personal Information
 
In order for us to process your order and to provide the best level of service, it is necessary for us to collect and store a certain amount of personal information, this includes your name and address, email and telephone contact details.
 
We will never collect sensitive information about you without your consent.
 
We never pass on this information.
 
We do not store credit card details nor do we share customer details with any 3rd parties
 
We do not sell or give information to 3rdparties, the only communications you will receive from us will relate directly to your orders, unless you sign up for our newsletter, in which case you will receive regular email updates, which you can opt out of at any time.
 
Information of children
 
Pretty Fabrics and Trims does not target and is not intended to attract children under the age of sixteen. Although visitors of all ages may navigate through our websites or interact with our social media, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will cancel the child's account and delete the child's personal information from our records.
 
Your Rights
 
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
 
You can ask us for a copy of the personal information we hold about you;
You can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
In certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information.
 
We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting hello@prettyfabricsandtrims.co.uk
 
We will respond to your request as soon as possible but certainly within 30 days. For more information about how you can control the collection and use of Additional Usage Data and your Communication, Marketing and Advertising Preferences, please visit Your Choices sections below.
 
We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.
 
Your Choices
 
Your Pretty Fabrics and Trims Account
 
If you wish to access, edit or remove information, change your password, close your account or request deletion of your personal data, you can do so by logging in to your Pretty Fabrics and Trims account or sending an email to hello@prettyfabricsandtrims.co.uk. If you cannot access certain personal information collected by Pretty Fabrics and Trims, via your online account, you can always contact us by sending an email to hello@prettyfabricsandtrims.co.uk. We will respond to any request to access or delete your personal data as soon as possible, certainly within 30 days.
 
Communication, Marketing and Advertising Preferences
 
You can opt out of receiving direct marketing communications from Pretty Fabrics and Trims by following the instructions included in every email sent to you via the “Unsubscribe” tab. We respect your choice, and we will stop sending you promotional emails as soon as you unsubscribe.
 
Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, routine customer service messages such as information about current or past purchase, delivery of products, service interruptions, data breaches or other significant information about a Product you have purchased such as recalls or defects.
 
 
Cookies
 
This website sets strictly necessary cookies and performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
 
This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
 
This website sets functionality cookies. These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
 
How to contact us
 
If you have any questions regarding our privacy or cookie policy please email hello@prettyfabricsandtrims.co.uk
 
Our address is 48 Westcliffe Road, Ruskington, Lincolnshire, NG34 9AY
 
CHANGES TO OUR PRIVACY STATEMENT
 
Pretty Fabrics and Trims may modify or update this Statement when necessary, to reflect customer feedback and changes in our Products and Service. Please review it regularly. When we update this Statement, we will revise the 'Last Update' date at the top of the Statement. We encourage you to regularly review this Statement to learn more how Pretty Fabrics and Trims is using and protecting your information.