DELIVERY INFORMATION

• Orders under £99.99 are £5

• Orders over £100.00 we offer FREE delivery (*At point of sale only, sorry...does not include combined order totals)

We use Royal Mail 1st class post for all our deliveries, however for large, bulky or heavy orders, we use Parcel Force express48.  Royal Mail aim to deliver first class post between 1 to 3 days and express48 within 2 working days. 

We frequently post our parcels full of loveliness all over the world! For all Overseas purchases, we use Royal Mail and we will send your parcel by either International Signed or International Tracked depending on which service is available for your location.

• Orders sent by Priority Mail to our International Customers are £35

Please note, for Overseas Orders we charge a flat rate of postage, based on the weight and size and the overall cost is dependant on your country of residence. HOWEVER should an Overseas order weigh less and cost considerably less to post, we will always arrange a postage refund, see examples below.  

However please note, that our kits are extensive and offer more than just linen, embroidery threads, and instructions. For instance, our best selling #sewalittlehappinesseveryday kits come complete with linen, embroidery threads, instructions, as well as paper pieces where necessary, all the pretty additional fabrics required for the quilt top, buttons, decorative trims, quilting threads, wadding, backing fabric, and binding fabric...just add in your favourite sewing notions such as a needle and sewing thread.

Here are some example orders, as at 7th April 2025:

• if you were to order a set of Queens Walk Papers and Queens Walk acrylics, this would weigh in the 'up to 1kg' bracket, the actual postage cost alone to the US (Zone 3) is £28.05, you would receive a postage refund of £6. 

• If you were to order a Happy Hexie Huswif Florals Kit, plus three packs of needles this would weigh in the 'up to 500g' bracket, the actual postage cost alone to the US is £21.85, you would receive a postage refund of £13.

• If you were to order the #sewalittlehappinesseveryday Spring, Summer, Autumn and Winter samplers (all four kits), plus a needle minder, this would weigh in the 'up to 1.25kg' bracket, the actual postage cost alone to the US is £32.35, you would receive a postage refund of £3.  For our customers in Canada (Zone 1), for this same order you would receive a postage refund of £6.

Additional Notes for our US Customers - Our best intention is for us to be able to accept orders and resume shipping as soon as possible.

Following the removal of the $800 US Duty Free De Minimis by the White House with effect from the 29th August and as required, going forward we will be offering Delivered Duties Paid (DDP) shipping to the USA. This means that tax/duty, in addition to the normal postage fee detailed above, will be paid at checkout. Which means no unexpected charges when your parcel arrives and hopefully a smoother journey through customs. Please bear with us whilst we make the necessary amendments to the website to incorporate the changes.

 Additional Notes for ALL our International Customers

• Pretty Fabrics and Trims can not be held responsible if it does not arrive to its destination, although we can provide you with proof of postage.

• Large Orders: Should an overseas order cost considerably more to post, we reserve the right to contact you and inform you of the higher postal charge. We will only proceed with your order once we have received confirmation from you that you would like to proceed. 

• All International Buyers are responsible for any tax/duty that is due upon receipt of the package, but as an International Buyer, UK VAT is automatically deducted from your order at checkout, for deliveries being sent overseas. 

• We can not also accept responsibility for overseas orders that are held up in customs and it is a legal requirement that we are required to put the actual value of goods on the customs label, we are not able to put a lower value to reduce custom/import fees. 

• Whilst we will carefully wrap your parcel and it's contents, Customs Officers can and may open packages to spot check the items. Unfortunately, should this occur, it is out of out control and regrettably, we cannot be held responsible for damage to parcels, in this case.

• Sometimes, for our 'special' Christmas boxes and Subscription Clubs, postage is included in the listing/monthly payment.  If this is the case this will be detailed within the listing and as such no additional postage will be added at checkout.

• Very occasionally we are unable to post to an International destination due to Sanctions, changes in legislations, the postal service not being available or previous problems we have experienced.  If this were to occur and then we would advise you at the earliest opportunity and provide you with a full refund.

Additional Notes for our EU and Northern Ireland Customers

Unfortunately, due to legislative changes and the introduction of the new General Product Safety Regulation (GPSR), we have had to suspend all shipments of physical products to the EU and Northern Ireland effective immediately. You can however still purchase our Digital PDF Patterns and Online classes on the Schoolhouse website, which is fully compliant.

We would like to extend our heartfelt gratitude to all our valued EU and Northern Ireland customers who have been steadfast supporters of our family business and an integral part of our happy stitches community over the years.

Our best intention is for us to be able to accept orders and resume shipping as soon as possible.

Following the removal of the $800 US Duty Free De Minimis by the White House with effect from the 29th August and as required, going forward we will be offering Delivered Duties Paid (DDP) shipping to the USA. This means that tax/duty, in addition to the normal postage fee detailed above, will be paid at checkout. Which means no unexpected charges when your parcel arrives and hopefully a smoother journey through customs. Please bear with us whilst we make the necessary amendments to the website to incorporate the changes.

Please remember also, that the prices of the products shown on our website INCLUDE 20% UK VAT and this will be removed at checkout when you enter US as your country of residence.

For the Delivery Charge information please refer to the question above.

If you are a Happy Stitches Journal Club member, I will be emailing you again early September.

If you are one of many lovely US customers who have also pre-ordered a Christmas and/or Secret Squirrel Stitch Society Autumn boxes. These are not due to ship until mid/end October. Again, we will be in touch early September with an update.

Unfortunately, due to legislative changes and the introduction of the new General Product Safety Regulation (GPSR), we have had to suspend all shipments of physical products to the EU and Northern Ireland effective immediately. You can however still purchase our Digital PDF Patterns and Online classes on the Schoolhouse website, which is fully compliant.

We would like to extend our heartfelt gratitude to all our valued EU and Northern Ireland customers who have been steadfast supporters of our family business and an integral part of our happy stitches community over the years.

If your order doesn't arrive, please email us and we will do all that we can to help.

In most cases when this happens, we have found that items are actually awaiting collection at your local Royal Mail sorting office. We would kindly ask that you make contact with them to see if this is the case. If parcels are not collected within a certain time frame (normally 1-2 weeks) then they are returned to us as 'not collected' (Sadly they can take up to 4 weeks to get back to us!) If they are returned, we will either offer either a refund (less postage / packaging costs) or to re-send (at cost to you).

If it appears that item has been mislaid, lost or delivered to an incorrect address, then we will file a claim through the Post Office on your behalf. There are certain timescales that we have to adhere to before we can submit a claim, for Royal Mail First Class this is currently 10 working days after the due date until a claim can be filed.  For International parcels, this is 20 working days for items in Europe, after 25 working days for rest of world.

Once the claim has been investigated by the Post Office they will make contact with you and they will require a response. This will be their deciding factor as to whether a claim will be honoured.

As soon as a claim has been agreed we will either send a replacement or provide a full refund, which ever you would prefer.

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