Frequently Asked Questions

Pretty Fabrics and Trims is an online shop.  We offer an exclusive selection of the prettiest Block of the Month & Fabric Clubs, Kits, Patterns and Templates all designed by Sarah Edgar for Pretty Fabrics and Trims.....PLUS perfectly co-ordinated Fabric Bundles, which we have carefully curated from our extensive and ever growing fabric collection.  

How can I contact you?

We lovingly cut and pack all our parcels full of loveliness in our workshop in Ruskington Lincolnshire. Our address for correspondence is:

Pretty Fabrics and Trims, 48 Westcliffe Road, Ruskington, Lincolnshire, NG34 9AY

TEL: 01526 830200

EMAIL: [email protected]


How do you supply your fabric?

Our pretty fabrics are available to purchase in perfectly co-ordinated kits, where it will be received as small strips and little pieces ready for you to accurately subcut as per the cutting instructions that will also be enclosed with the kit.  This is the same with our Block of the Month Clubs.

We also offer a small number of fabric bundles.  For our bundles each individual piece of fabric is either a FQ (QUARTER METRE), this measures 50cm long x 55cm wide* or a FAT EIGHTH, this measures 25cm long x 55cm wide* .

*Quilting fabrics are generally 110cm wide, however this may vary very slightly from bolt to bolt. Some of our fabrics such as our selection of Liberty of London Tana Lawns are wider, these are clearly detailed in the product description.

All our fabrics are carefully cut by us using both rotary cutters and scissors and we endeavour to be as accurate as possible,  although please bare in mind that these are cut manually by us and as we are only human, so they may vary every ever so slightly! 


How can I pay for my order?

We accept payment through PAYPAL or for UK orders by cheque.

Payment can be made by PAYPAL via your Paypal account or using any debit or credit card. The checkout is powered by Paypal so you can be sure that it is secure. We never see any of the details you enter at checkout except your name and address and the products that you have purchased.

We also accept payment by cheque, please contact us to confirm your order. Please make your cheque payable to Pretty Fabrics and Trims and send it to us at the workshop: Pretty Fabrics and Trims, 48 Westcliffe Road, Ruskington, Lincolnshire, NG34 9AY.  Your order will be put into production as soon as your cheque has cleared.

What are your delivery charges and how will my order be sent?

For our UK deliveries: 

  • Orders under £49.99 are £3.50
  • Orders over £50.00 are FREE* yes, that's right..... FREE! (*At point of sale only, sorry...does not include combined order totals)

We use Royal Mail 1st class post for all our deliveries under £50 .  For deliveries over £50 your order will qualify for FREE delivery, for these parcels full of loveliness, again we use 1st class post, however for large, bulky or heavy orders, we use Parcel Force express48.  We aim to post all items within 48 hours (the majority are sent with 24 hours!), except for Weekends and Bank Holidays.  However during peak times like Christmas and when we have special promotions and sales, parcels may take a little longer.  If you have any questions please do get in touch.

Royal Mail aim to deliver first class post between 1 to 3 days and express48 within 2 working days. 


I don't live in the UK, will you post my order Overseas?

Absolutely, we frequently post our parcels full of loveliness all over the world!

For Overseas Orders we charge a flat rate of postage  HOWEVER should an Overseas order cost considerably less to post, we will refund any excesses over £1.00.  You can choose from either Standard Airmail or Priority Mail, we would recommend choosing Priority Mail for your order.  

  • Orders sent by Standard Airmail are £15
  • Orders sent by Priority Mail are £23

For International purchases sent by Standard Airmail, we are unable to track or estimate the delivery date...sorry!  If you require your purchase to be given Priority handling, simply select the Priority Mail option at checkout and we will send you parcel by either International Tracked & Signed, International Signed or International Tracked depending on which service is available for your location.

Please note, Pretty Fabrics and Trims can not be held responsible if it does not arrive to its destination, although we can provide you with proof of postage.

Large Orders: Should an overseas order cost considerably more to post, we reserve the right to contact you and inform you of the higher postal charge. We will only proceed with your order once we have received confirmation from you that you would like to proceed. 

Buyers are responsible for any tax/duty that is due upon receipt of the package. We can not also accept responsibilty for International orders that are held up in customs.

* Very occasionally we are unable to post to an International destination due to Sanctions, the postal service not being available or previous problems we have experienced.  If this were to occur and then we would advise you at the earliest opportunity and provide you with a full refund.


Help..... my order has not arrived?

If your order doesn't arrive, please either email or call us and we will do all that we can to help.

In most cases when this happens, we have found that items are actually awaiting collection at your local Royal Mail sorting office. We would kindly ask that you make contact with them to see if this is the case. If parcels are not collected within a certain time frame (normally 1-2 weeks) then they are returned to us as 'not collected' (Sadly they can take up to 4 weeks to get back to us!) If they are returned, we will either offer either a refund (less postage / packaging costs) or to re-send (at cost to you).

If it appears that item has been mislaid, lost or delivered to an incorrect address, then we will file a claim through the Post Office on your behalf. There are certain timescales that we have to adhere to before we can submit a claim, for Royal Mail First Class this is currently 10 working days after the due date until a claim can be filed.  For International parcels, this is 20 working days for items in Europe, after 25 working days for rest of world.

Once the claim has been investigated by the Post Office they will make contact with you and they will require a response. This will be their deciding factor as to whether a claim will be honoured.

As soon as a claim has been agreed we will either send a replacement or provide a full refund, which ever you would prefer.


Oh no I've changed my mind?

We are sure that you will be completely happy with your purchase. If this is not the case we offer a fair returns policy. All we ask is that you NOTIFY us of your reason and intent to return your goods within 14 days of purchase and we will happily refund you (minus any postage costs)

Please note that cut lengths of fabric, ribbons or trims cannot be returned or exchanged.

Goods are returned at your cost unless there has been a mistake on our part.

Please make sure that you enclose in your return, a note of your name, address, purchase date and order number. Items must be returned in there original condition. Do get a proof of postage from the post office (they are free) as we are unable to accept responsibility for parcels lost in transit.

As we are sure you appreciate, if the goods returned appear to have been used or the packaging or labels are not intact, we reserve the right to refuse returns after inspecting the merchandise, or if we were not notified prior to the items being returned.

Please be aware that we do not offer refunds on special orders ie. where we have sourced / supplied you with a "non-standard" website item.


Can I cancel my Block of the Month Subscription at any time?

No.  By signing up to the BOM club and paying your £1 Reservation Fee you agree to take part in the full program and it is non cancelable.


I love your fabrics, but I'm new to sewing can you give me some ideas on what I can make?

We love to sew and create pretty things. Take a peek at our blog for our regular 'Make it' projects. They have full and easy to follow instructions for you to make treasured keepsakes or gifts for someone special.


I love all your fabrics, can I use them for making childrens’ sleepwear?
Our fabrics are perfect for slouching in on weekends, however the manufacturers of our fabrics recommend that it is not used for childrens’ sleepwear....sorry!


Can I use your patterns or kits to produce items for my business?

Thank you for asking, however our patterns are for you to be enjoyed personally or for you to make as gifts for others.  Please do not reproduce the pattern or sell items made from them or our kits.  Business use of any kind is not permitted.


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