Frequently Asked Questions

Pretty Fabrics and Trims is an online shop.  We offer an exclusive selection of the prettiest Block of the Month & Fabric Clubs, Kits, Patterns and Templates all designed by Sarah Edgar for Pretty Fabrics and Trims. 

 If you have any questions, please do not hesitate to contact us, the best way to do this, is via email.   

How can I contact you?

We lovingly cut and pack all our parcels full of loveliness in our workshop in Ruskington Lincolnshire. The best way to contact us is by email.  However all our contact information can be found below:

Correspondence Address: Pretty Fabrics and Trims, 48 Westcliffe Road, Ruskington, Lincolnshire, NG34 9AY

TEL: 01526 830200

EMAIL: [email protected]

 

Do you have a bricks and mortar shop that I can visit?

Sorry, we're afraid not, we are purely an internet based business, as such our workshop is not open to the general public.

 

How do you supply your fabric?

Our pretty fabrics are available to purchase in perfectly co-ordinated kits, where it will be received as small strips and little pieces ready for you to accurately subcut as per the cutting instructions that will also be enclosed with the kit.  This is the same with our Block of the Month Clubs.

All our fabrics are carefully cut by us using both rotary cutters and scissors and we endeavour to be as accurate as possible,  although please bear in mind that these are cut manually by us and as we are only human, so they may vary every ever so slightly! 

 

I have purchased a kit, but I have something missing?

Oh no, we're very sorry!  Please do get in touch and we will sort this out for you!

 

How can I pay for my order?

We accept payment through PAYPAL or for UK orders by cheque.

Payment can be made by PAYPAL via your Paypal account or using any debit or credit card. The checkout is powered by Paypal so you can be sure that it is secure. We never see any of the details you enter at checkout except your name and address and the products that you have purchased.

We also accept payment by cheque, please contact us to confirm your order. Please make your cheque payable to Pretty Fabrics and Trims and send it to us at the workshop: Pretty Fabrics and Trims, 48 Westcliffe Road, Ruskington, Lincolnshire, NG34 9AY.  Your order will be put into production as soon as your cheque has cleared.



What are your delivery charges and how will my order be sent?

For our UK deliveries:

  • Orders under £99.99 are £4.50
  • Orders over £100.00 we offer FREE delivery (*At point of sale only, sorry...does not include combined order totals)

We use Royal Mail 1st class post for all our deliveries, however for large, bulky or heavy orders, we use Parcel Force express48.  

Royal Mail aim to deliver first class post between 1 to 3 days and express48 within 2 working days. 

 

I don't live in the UK, will you post my order Overseas?

Absolutely, we frequently post our parcels full of loveliness all over the world!  For all Overseas purchases, we use Royal Mail and we will send your parcel by either International Tracked & Signed, International Signed or International Tracked depending on which service is available for your location.

After maintaining our postage costs for three years, we regret that we have had to implement an increase in June 2024, in line with Royal Mail's adjustments:

  • Orders sent by Priority Mail to our European Customers are £21
  • Orders sent by Priority Mail to our International Customers are £40

Please note, for Overseas Orders we charge a flat rate of postage, based on the maximum small parcel weight, which is up to 2KG and the overall cost is dependant on your country of residence. HOWEVER should an Overseas order weigh less and cost considerably less to post, we will always arrange a postage refund, see examples below.  

However please note, that our kits are extensive and offer more than just linen, embroidery threads, and instructions. For instance, our best selling #sewalittlehappinesseveryday kits come complete with linen, embroidery threads, instructions, as well as paper pieces where necessary, all the pretty additional fabrics required for the quilt top, buttons, decorative trims, quilting threads, wadding, backing fabric, and binding fabric...just add in your favourite sewing notions such as a needle and sewing thread.

Here are some example orders, as at 24th June 2024:

  • if you were to order a set of Queens Walk Papers and Queens Walk acrylics, this would weigh in the 'up to 1kg' bracket, the actual postage cost alone to the US (Zone 3) is £32.35, you would receive a postage refund of £7.  For the same order if we were to send it to France, the actual postage cost alone is £17.40 and you would receive a postage refund of £3.
  • If you were to order a Happy Hexie Huswif Florals Kit, plus three packs of needles this would weigh in the 'up to 500g' bracket, the actual postage cost alone to the US is £26.15, you would receive a postage refund of £13.
  • If you were to order an EPP Star Natural Ornament kit, a Christmas Wreath Hanging Heart kit, a 7" embroidery hoop and three packs of needles, this would be in the 'up to 500g' bracket, the actual postage cost alone to Germany is £15.20, you would receive a postage refund of £4.
  • If you were to order the #sewalittlehappinesseveryday Spring, Summer, Autumn and Winter samplers (all four kits), plus a needle minder, this would weigh in the 'up to 1.25kg' bracket, the actual postage cost alone to the US is £36.15, you would receive a postage refund of £3.  For our customers in Canada (Zone 1), for this same order you would receive a postage refund of £12 and if you lived in Australia (Zone 2), you would receive a postage refund of £8.

 

Additional  Notes for our International and EU Customers

Pretty Fabrics and Trims can not be held responsible if it does not arrive to its destination, although we can provide you with proof of postage.

Large Orders: Should an overseas order cost considerably more to post, we reserve the right to contact you and inform you of the higher postal charge. We will only proceed with your order once we have received confirmation from you that you would like to proceed. 

All International Buyers are responsible for any tax/duty that is due upon receipt of the package, this includes all EU countries, but as an International Buyer, UK VAT is automatically deducted from your order at checkout, for deliveries being sent overseas.  PLEASE NOTE, we can not also accept responsibilty for overseas orders that are held up in customs and it is a legal requirement that we are required to put the actual value of goods on the customs label, we are not able to put a lower value to reduce custom/import fees. 

Whilst we will carefully wrap your parcel and it's contents, Customs Officers can and may open packages to spot check the items. Unfortunately, should this occur, it is out of out control and regrettably, we cannot be held responsible for damage to parcels, in this case.

Very occasionally we are unable to post to an International destination due to Sanctions, the postal service not being available or previous problems we have experienced.  If this were to occur and then we would advise you at the earliest opportunity and provide you with a full refund.

Sometimes, for our 'special' Christmas boxes and Subscription Clubs, postage is included in the listing/montly payment.  If this is the case this will be detailed within the listing and as such no additional postage will be added at checkout.

Help..... my order has not arrived?

If your order doesn't arrive, please either email or call us and we will do all that we can to help.

In most cases when this happens, we have found that items are actually awaiting collection at your local Royal Mail sorting office. We would kindly ask that you make contact with them to see if this is the case. If parcels are not collected within a certain time frame (normally 1-2 weeks) then they are returned to us as 'not collected' (Sadly they can take up to 4 weeks to get back to us!) If they are returned, we will either offer either a refund (less postage / packaging costs) or to re-send (at cost to you).

If it appears that item has been mislaid, lost or delivered to an incorrect address, then we will file a claim through the Post Office on your behalf. There are certain timescales that we have to adhere to before we can submit a claim, for Royal Mail First Class this is currently 10 working days after the due date until a claim can be filed.  For International parcels, this is 20 working days for items in Europe, after 25 working days for rest of world.

Once the claim has been investigated by the Post Office they will make contact with you and they will require a response. This will be their deciding factor as to whether a claim will be honoured.

As soon as a claim has been agreed we will either send a replacement or provide a full refund, which ever you would prefer.

 

Oh no I've changed my mind?

We are sure that you will be completely happy with your purchase. If this is not the case we offer a fair returns policy. All we ask is that you NOTIFY us of your reason and intent to return your goods within 14 days of purchase and we will happily refund you (minus any postage costs) once the goods have been received back safely.

Goods are returned at your cost unless there has been a mistake on our part.

Please make sure that you enclose in your return, a note of your name, address, purchase date and order number. Items must be returned in there original condition. Do get a proof of postage from the post office (they are free) as we are unable to accept responsibility for parcels lost in transit.

As we are sure you appreciate, if the goods returned appear to have been used or the packaging or labels are not intact, we reserve the right to refuse returns after inspecting the merchandise, or if we were not notified prior to the items being returned.

Please be aware that we do not offer refunds on special orders ie. where we have sourced / supplied you with a "non-standard" website item.

 

Can I cancel my Block of the Month Subscription at any time?

No.  When you sign up to a BOM/Subscription club you agree to take part in the full program and it is non cancelable.

 

Can I use your patterns or kits to produce items for my business?

Thank you for asking, however our patterns are for you to be enjoyed personally or for you to make as gifts for others.  Please do not reproduce the pattern or kits and sell items made from them.  Business use of any kind is not permitted.

 

Can you tell me where you get your materials and / or packaging?

We take great pride in everything that we do and spend a long time sourcing and testing the pretty fabrics and trims, that we supply in our kits and indeed all our packaging.   Because of this, whilst we are happy to share some information, for example the name of a Liberty fabric received in a kit, we hope you respect that we have to keep some trade secrets. 

 

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